El Doorbell Del Diablo |
Last year a friend bought two "smart" doorbells for his home, and decided to keep the one he installed first. So for a discount, I was able to pick up an August Doorbell Camera. What followed was a journey lasting several months, ultimately resulting in me buying a different product.
I loved the idea of smart doorbell. Living in a city which due to budget issues and a pension crisis has only 2/3rds of the police officers it needs, and with my wife such a fan of online stores for everything, we're careful about quickly pulling in mail and packages. Research has shown that burglars will almost always ring the doorbell before attempting a robbery, so if you can appear to be home - they'll move on. That, and our very large dog, seemed like a good strategy.
More than anything else my frustration was with the inconsistency of operation. August Tech Support (which from what I can tell either isn't located in the US or they keep really odd office hours) would often remotely reboot the device and it would work for a day or so, then begin failing. What's worse than something that doesn't work? Something that works intermittently. I'd get a motion or doorbell ringing alert - and the video file would show "unavailable". Or I wouldn't get the alert. Or I'd get the alert but be unable to remotely answer the door. I never knew what to expect.
I gave up on the August Doorbell Cam on March 31st 2017, over seven months after installation. During that time I exchanged countless emails with them - easily over 100 total. To their credit, they tried to help - I received two replacement doorbells, including one after the doorbell just completely gave up and refused to reset or connect to anything. I never felt I could rely on the device, and in the end I wanted that reliability.