Thursday, May 27, 2010

Some things never change

It's been years since I had cable TV, and thankfully as long since I had to deal with Comcast. But the allure of faster broadband has been tugged at me, since we're now watching more streaming TV (Netflix, etc) and my once-fast 1.4Mb Earthlink DSL now feels like a 28.8Kb modem on a noisy line. So I checked into the much-hyped Comcast Xfinity and within minutes was reminded of why I'm thankful it's been years since I had to deal with them.

Lame Encounters of the First Kind: The offers for Xfinity broadband on their website are targeted at existing Comcast customers. Prices for new customers are not shown.

Lame Encounters of the Second Kind: Calling their sales department I was forced to "Press 1 for..." repeatedly because the IVR kept trying to determine my non-existent Comcast account.

Lame Encounters of the Third Kind: After getting through to a human (Paula Perky, Sr. Manager, Comcast Chirpiness Dept.) I was informed that there are NO new customer incentives at this time, unless I want to sign up for a "bundle" of broadband plus TV and/or phone. I'm not interested in their cable TV or phone services; just broadband. And so apparently that makes me El Douchbago Numero Uno to their marketing department. No amount of cajoling was able to extract anything from Paula, who cheerfully told me that they'd love to have me as a new customer at full price.

The prospect of once again dealing with these clowns gives me a case of the hives. If they're this screwed up when trying to get me as a new customer, I can only imagine how bad will it be once I'm under contract with them. I'm sitting here asking myself: Do I really need faster broadband?
in reference to: Welcome to XFINITY | TV & Movies | Internet | Voice | Choice and Control | Subscriber Extras | Buy Online (view on Google Sidewiki)

2 comments:

ComcastCares1 said...

Sorry for the experience. I work for Comcast and I will be happy to reach out to my contacts and check for new promotions. I am sure we can work something out. Feel free to reach out to me. :)

Mark Casem
Comcast Corp.
National Customer Operations
We_can_help@cable.comcast.com

Sparqi said...

Mark,

Thanks for reaching out. I will send you an email on Tuesday.

...dtw